The Effective Listening and Interactive Communication Scale – Assessment Rubric (ELICS-AR)

The ELICS-AR is a formal observational assessment tool for observers to rate clinicians’ displayed listening skills. It has 24 items arranged by the four ELICS listening scales (Receptive Listening, Exploratory Listening, Consensus-oriented Listening and Action-oriented listening). The ELICS-AR measures the extent to which clinicians display listening skills behaviours, using the same 24 items as the ELICS, rated on a 5-point performance scale (0 = not at all, 1 = rarely, 2 = occasionally, 3 = frequently, and 4 = consistently).