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Portal Survey on Satisfaction and Impact on Care

The Portal Survey on Satisfaction and Impact on Care is a reliable measure of portal users' perceptions of utility and satisfaction with portal access to electronic health records (EHRs) and e-messaging, and of portal impact on client engagement and perceptions of communication between clients and service providers.
This license is for use by Academic and/or Publicly Funded Organizations. For information about license types, fees, and translations, please review: License Types and Fees.

About the Portal Survey on Satisfaction and Impact on Care

There is a need for portal surveys that enable researchers to look at meaningful outcomes. The 38-item Portal Survey on Satisfaction and Impact on Care is a reliable measure of portal users' perceptions of utility and satisfaction with portal access to electronic health records (EHRs) and e-messaging, and of portal impact on client engagement and perceptions of communication between clients and service providers. The survey has five sections: Satisfaction and Usefulness: Client's Health Record, Satisfaction and Usefulness: Portal Messaging, Involvement in the Care Process, Portal Messaging with Service Providers, and Portal Overall.
Application
Measure of portal users' perceptions of utility and satisfaction with portal access to electronic health records (EHRs) and e-messaging, and of portal impact on client engagement and perceptions of communication between clients and service providers.
Administrator
Researchers, clinical evaluation teams
Target Population
Clients and families
Survey Type
Likert scale
Assessment Type
Self-report
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Download Contents
  • Portal Survey
researchers
  •  Gillian King
  • Madhu Pinto
  • Joanne Maxwell 
  • Laura Williams
  • Simon Hagens
Languages Available
  • English
Publications
  • King G, Maxwell J, Karmali A, Hagens S, Pinto M, Williams L, Adamson K. Connecting Families to Their Health Record and Care Team: The Use, Utility, and Impact of a Client/Family Health Portal at a Children's Rehabilitation Hospital. J Med Internet Res. 2017 Apr 6;19(4):e97. doi: 10.2196/jmir.6811.
This license is for use by Academic and/or Publicly Funded Organizations. For information about license types, fees, and translations, please review: License Types and Fees.
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